FAQ
PATIENT FAQ
01. What is Nations Digital Hospital(NDH)?
Nations Digital Hospital(NDH), an online platform serving patients and doctors by eliminating the boundaries of quality healthcare via online video consultations, managing patient’s self and family medical records in asecure server, syncing data from multiple sources - all stitched together with intuitive user experience across computers, tablet and mobile devices.
02. How can I access Nations Digital Hospital(NDH)?
Nations Digital Hospital(NDH) will be available across computers, smart phones and tablets.
03. How can I use Nations Digital Hospital(NDH)?
Nations Digital Hospital(NDH) is your go-to place to search, book and consult online for non-critical ailments. The system also allows you to store and manage self and family health records centrally on the cloud, thereby allowing you to access you medical records, prescriptions, lab reports from your online consultations and much more...Now, isn’t that convenient....no more torn papers and fear of loosing documents.
04. How much does a consultation on Nations Digital Hospital(NDH) cost?
Consultation fees are decided by the respective doctors. We have no control on the pricing.
05. Is my health data secure?
Nations Digital Hospital(NDH)is compliant with security guidelines. Health records are kept totally secure and only shared with your selected doctor. There is nothing more important to us than keeping your data secure.
06. Do I talk to “real doctors”?
Yes. Nations Digital Hospital(NDH) are certified doctors licensed to practice medicine. We have a stringent doctor on boarding where all the doctors’ profiles and medical licenses are verified by a human. Only on successful verification process their profiles are made LIVE.
07. Is Nations Digital Hospital(NDH) available 24x7?
Nations Digital Hospital(NDH) is accessible to doctors and patients no matter where they are, domestic or international. The platform enables access 24 hours a day, seven days a week 365 days a year, however individual doctors are subject to their stated availabili
08. How do I pay for a consultation on Nations Digital Hospital(NDH)?
We have partnered with the industry's best payment providers. All the payments payable via credit cards (Visa, MasterCard, and American Express), debit cards and direct banking.
09. How can I get a refund?
Please contact our Customer Support team by visiting our Contact page and they will assist you on the same. Also, you can read the refund policy here.
10. I am not very technology savvy…what do I do?
It is not meant to be for technology savvy people only. The underlying experience that we have focussed on is the ease of use. So if you can operate a simple website/email then you should be able to use the site without any hassle.
11. I have a question and I can’t see that here. What can I do?
Sorry about it. Please send an email to info@ndh.lk and we will respond back to you on the same.
DOCTOR FAQ
01. What is Nations Digital Hospital(NDH)?
Nations Digital Hospital(NDH), an online platform serving patients and doctors by eliminating the boundaries of quality healthcare via online video consultations, managing patient’s self and family medical records in asecure server, syncing data from multiple sources - all stitched together with intuitive user experience across computers, tablet and mobile devices.
02. How can I access Nations Digital Hospital(NDH)?
Nations Digital Hospital(NDH) will be available across computers, smart phones and tablets.
03. How do I charge for the consultation?
Consultation fees are decided by you. We have no control on the pricing.
04. Is the patient health data secure?
Nations Digital Hospital(NDH)is compliant with security guidelines. Health records are kept totally secure and only shared with your selected doctor. There is nothing more important to us than keeping your data secure.
05. How do patients pay for the online consultation on Nations Digital Hospital(NDH)?
We have partnered with the industry's best payment providers. All the payments payable via credit cards (Visa, MasterCard, and American Express), debit cards and direct banking.
06. I’m on another health portal, then why should I be on yours?
Yes we understand. We are an online health telemedicine solution which allows patients and doctors to stay connected with each other via video. We offer a holistic healthcare solution than a free appointment booking website.
07. I am not very technology savvy…what do I do?
It is not meant to be for technology savvy people only. The underlying experience that we have focussed on is the ease of use. So if you can operate a simple website/email then you should be able to use the site without any hassle.
08. I have a question and I can’t see that here. What can I do?
Sorry about it. Please send an email to info@ndh.lk and we will respond back to you on the same.